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Service Manager

Halle, Vlaams Gewest, BelgiumServices

Job description

Automation is an engineering company that has grown into a competence center for 'low voltage electrical power' and 'data center facilities' solutions.

With more than 60 employees, we have the knowledge, experience and expertise to deliver jointly developed applications for – and with – our customers.

But we don't just invest in our customers, our employees are at least as important. From the start, we provide a solid training. In the longer term, we ensure a valuable follow-up and offer you the opportunity to continue to develop your knowledge. In addition, we attach great importance to clear and short lines of communication. You are not left with any questions and can always count on your colleagues.

Fancy being part of a family-run SME with bright growth ambitions? Do you have experience in leading a service department? Then you might be the service manager we are looking for!


What will you do?

  • You will lead service activities related to the IMACD (install, move, add, change & decommision) of solutions produced/distributed by Automation
  • You will build long-term relationships with customers based on trust, professionalism and customer satisfaction. This includes ensuring that the services are delivered in accordance with the agreements and SLAs.
  • You are ultimately responsible for monitoring, predictive, preventive and corrective maintenance and bring our services in line with future market needs (working on next-level services).
  • You are also responsible for both partner management and P&L management
  • You work with procurement/vendor management and provide inputs based on service experience
  • You act as incident manager in case of service escalations
  • You study and convert customer requests or specifications into quotes
  • You lead the team (consisting of service technicians and a sales & after sales administrative assistant) on a daily basis, planning their work and on-call shifts and assisting them with advice and assistance
  • You maintain the safety management system and ensure that rules and procedures are followed and respected.

Job requirements

Who are you?

  • You lead the team (consisting of service technicians and a sales & after sales administrative assistant) on a daily basis, planning their work and on-call shifts and assisting them with advice and assistance
  • You have a Bachelor degree in a technical field, preferably in electricity or electro-mechanics.
  • In addition to your studies, you can present at least 5 years of relevant experience in leading a service department or as a technical project manager
  • P&L management is know by you
  • VCA certified
  • You have knowledge of / affinity with the products and services of Automation
  • You have a good knowledge of ITIL and are experienced in its application
  • You can work fluently with current IT tools, including ERP system
  • You have a very good knowledge of both national languages and a good knowledge of English
  • You are communicative, organizationally strong and have good leadership skills

What does Automation have to offer you?

  • You will join a company with a flat structure in full growth. This offers you the opportunity to develop with us. You will be surrounded by enterprising colleagues who want to go the extra mile. That way we provide the best service to our customers and keep our knowledge constantly up-to-date.

Are you our missing link?

Let us know. We look forward to receiving your CV!













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